Phone to make an appointment prior to visiting City housing offices
15 July 2021
The City of Cape Town’s Public Housing offices are open to members of the public and are operating during their respective normal working hours.
All health and safety protocols are in place and are adhered to at all times, for the safety of members of the public and City staff.
‘We ask residents to please make their appointments with their nearest housing office beforehand and to only visit for urgent business. Our offices are subject to rapid closures due to Covid-19 infections and in line with the Covid-19 regulations when required. To ensure that we receive and process all enquiries and maintenance related matters, our offices have placed comment boxes at the entrances so that tenants may submit their requests, including maintenance service matters to the City to follow up on, inside and outside of office hours.
‘Our Public Housing Department continues to experience repair work backlogs, primarily due to the impact of the Covid-19 pandemic and we are trying our best to work through it as soon as possible. We encourage tenants to follow up for their required maintenance and to remember to please get a reference number so that they can track the status and progress of their service requests.
‘Tenants who are in financial difficulties must also approach us for assistance as the City makes allowance for residents who are unable to pay to apply to the City for relief. We advise struggling tenants to make an appointment to visit their local housing office so that they can enter into a satisfactory arrangement to pay off their arrears. There are also tenants who qualify for the City’s R4,1 billion debt write-off incentive of historic debt. There is help on offer, but tenants must contact the City to see if they qualify for the number of initiatives that are available to assist them,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.
City housing office contact details are as follows:
| Housing office | Address | Contact numbers |
| Adriaanse Housing Office | Corner Adriaanse Street and Seboa Street, Adriaanse | Telephone: 021 444 2406 Housing hotline: Customer care hotline: |
| Athlone Housing Office | Dr Abdurahman Avenue, Kewtown, Athlone | Telephone : 021 637 9120/3/4 Housing hotline: Customer care hotline: |
| Belhar Housing Office | Corner Huguenot Way and Alabama Avenue, Belhar | Telephone: 021 400 3815 Housing hotline: 021 444 0333 Customer care hotline: |
Bishop Lavis Housing Office | Lavis Drive, Bishop Lavis | Telephone: 021 444 1303/4 Housing hotline: 021 444 0333 Customer care hotline: |
Bonteheuwel Housing Office | Kiaat Way, Bonteheuwel | Telephone: 021 444 0139 Housing hotline: 021 444 0333 Customer care hotline: |
Grassy Park Housing Office | Corner Linda Road and Olga Road, Grassy Park | Telephone: 021 706 1833/4 Housing hotline: 021 444 0333 Customer care hotline: |
Gugulethu Housing Office | Corner NY 1 and Steve Biko Road, Gugulethu | Telephone: 021 444 5437 Housing hotline: 021 444 0333 Customer care hotline: |
Hanover Park Housing Office | Civic Road, Hanover Park
| Telephone: 021 444 0295 Housing hotline: 021 444 0333 Customer care hotline: |
| Heideveld Housing Office | 167 Heideveld Avenue, Heideveld | Telephone: 021 444 2404 or 637 1230/1/300 Housing hotline: 021 444 0333 Customer care hotline: |
Langa Housing Office | Corner Washington Road and Lerotholi Roads, Langa | Telephone: 021 444 6907 Housing hotline: 021 444 0333 Customer care hotline: |
Leonsdale Housing Office | 12th Avenue, Leonsdale, Elsies River | Telephone: 021 400 6188/96 Housing hotline: 021 444 0333 Customer care hotline: |
Lwandle Housing Office | Vulindlela Street, Lwandle, Strand
| Telephone: 021 400 6992 Housing hotline: 021 444 0333 Customer care hotline: |
| Macassar Housing Office | Bind Avenue, Macassar | Telephone: 021 444 4097 Housing hotline: 021 444 0333 Customer care hotline: |
Manenberg Housing Office | Corner Vygieskraal Road and Wye Street, Manenberg | Telephone: 021 417 0293 Housing hotline: 021 444 0333 Customer care hotline: |
Melton Rose Housing Office | Corner Kool Street and Ganna Street, Melton Rose | Telephone: 021 444 0757/8 Housing hotline: 021 444 0333 Customer care hotline: |
Mitchells Plain Housing Office | 42 Chrysler Crescent, Beacon Valley, Mitchells Plain | Telephone: 021 376 1313/4 Housing hotline: 021 444 0333 Customer care hotline: |
Ocean View Housing Office (Carina Road) | Carina Road, Ocean View | Telephone: 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: |
Ocean View Housing Office (Klipfontein Road) | Corner New Eisleben Road and Old Klipfontein Road, Nyanga | Telephone: 021 386 1214 / 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: |
Parkwood Housing Office | 39 Walmer Road, Parkwood | Telephone: 021 444 1214/5 Housing hotline: 021 444 0333 Customer care hotline: |
Parow Park Housing Office | Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow | Telephone 021 444 0165 / 021 444 0164 Housing hotline: 021 444 0333 Customer care hotline: |
Ravensmead Housing Office | 1 Edgar Bullock Street, Ravensmead | Telephone: 021 928 4660 Housing hotline: 021 444 0333 Customer care hotline: |
| Retreat Housing Office | Corner Joe Marks Street and Cradock Street, Retreat | Telephone: 021 701 1294 Housing hotline: 021 444 0333 Customer care hotline: |
Rusthof Housing Office | Corner Webb and Lower Gordon's Bay Road, Strand | Telephone: 021 841 4860 Housing hotline: 021 444 0333 Customer care hotline: |
Scottsdene Housing Office | Eoan Avenue, Scottsdene | Telephone: 021 444 7801/2/3/4/5/6 Housing hotline: 021 444 0333 Customer care hotline: |
Valhalla Park Housing Office | 94 Angela Street, Valhalla Park | Telephone: 021 400 1660 Housing hotline: 021 444 0333 Customer care hotline: |
Wesfleur Housing Office | 1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis | Telephone: 021 444 4243 Housing hotline: 021 444 0333 Customer care hotline: |
For City-rental payments:
- Online: www.easypay.co.za or www.powertime.co.za
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
- ATM: contact your bank to add the City as an ATM beneficiary
Please remember:
No mask, no entry at all City facilities.
Please make use of the City’s convenient online account and service offerings to reduce the spread of Covid-19.
A number of transactions can be completed at the offices including:
- logging service requests such as maintenance
- applying for indigent relief grants
- making arrangements for debt repayment on accounts
- applying for transfer of tenancy
- signing of lease agreements
- applying to renew lease agreements
- the use of the free call lines in foyers
What to expect when visiting an office:
- Covid-19 screening at the entrances
- Limited number of customers allowed in at a time, if applicable
- Only customers wearing masks will be allowed entry into our offices
- Social distancing is required and must be adhered to
- Limited daily transactions, please make an appointment
- The elderly and disabled will be given preference if there is a queue.
Contact us:
Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927
Visit www.capetown.gov.za for more information.
End
Published by:
City of Cape Town, Media Office