Contact Us
The City of Cape Town aims to ensure fast, effective service and communication with our public. If you need to speak to someone on the phone, or don’t know who you should contact, please see our list of public City contacts below.
General enquiries
Customer Call Centre
Telephone:
0860 103 089
| Options | Operating hours |
|---|---|
| Option 1: Accounts and general queries | Monday to Friday: 07:00 - 21:00 Saturdays: 08:00 - 14:00 Sundays and public holidays: 09:00 - 13:00 |
| Option 2: Water queries | Report water-related matters 24/7 to our call centre. See further down for other channels. |
| Option 3: Electricity queries | Report electricity-related matters 24/7 to our call centre. See further down for other channels. |
| Option 4: Motor vehicle queries | Monday to Friday: 07:30 - 17:00 |
General email:
contact.us@capetown.gov.za
Accounts email:
accounts@capetown.gov.za
Fax:
086 201 1017
Physical address:
Civic Centre
12 Hertzog Boulevard
Cape Town
8001
Postal address:
Private Bag X9181
Cape Town
8000
Postal address:
PO Box 298
Cape Town
8000
FreeCall lines
Our FreeCall lines are located at various municipal and community buildings throughout Cape Town and allow you to contact us directly at no cost.
Emergency numbers and hotlines
To report emergencies please dial 021 480 7700 or 107 from a landline.
| Emergency | Contact details |
|---|---|
| Alcohol and drugs | 24 hour telephone hotline: 0800 435 748 (0800 HELP 4 U) |
| Fires, floods, rockfalls and other environmental emergencies |
|
| Fraud hotline | Telephone: 0800 323 130 |
| Illegal occupancy / land invasion | 24 hour hotline: 021 480 7700 |
| Stompie Hotline: | Report people throwing cigarette butts out of their car windows. Telephone: 021 480 7715 |
Reporting
Report online through our Service Requests Portal.
| Type | Contact details |
|---|---|
| Electricity faults - City of Cape Town |
|
| Electricity faults - Eskom supply area |
|
| Cable theft |
|
| Land invasion (squatter control) |
|
| Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills) |
|
| Street people | Toll-free telephone: 0800 872 201 |
| Traffic signal faults | 24 hour telephone: 0800 656 463 |
| Vandalism | Telephone: 021 480 7700 |
Request a service
Request a service online through our Service Requests Portal
Utility services
Electricity Department: Emergencies, accounts and general enquiries
- Telephone: 0860 103 089
- SMS your fault to: 31220 (free SMSes do not apply)
- Email: power@capetown.gov.za
Electricity - Eskom supply areas
- Telephone: 0860 037 566
- SMS your fault to: 35328 (free SMSes do not apply)
- Email: western@eskom.co.za
Water and Sanitation: Emergencies, accounts and general enquiries
- Telephone: 0860 103 089
- Email: water@capetown.gov.za
- WhatsApp: 060 018 1505
- SMS your fault to:31373 (free SMSes do not apply)
Solid Waste: Illegal dumping, wheelie bins and general cleaning
- Telephone: 0860 103 089
- Fax: 086 201 1017 / 021 400 4302
- Email: wastewise@capetown.gov.za
Metro Police and Traffic Services
- Telephone: 0860 765 423
Motor vehicle registration
- Telephone: 0860 103 089
- Fax: 086 576 1629
- Email: accounts@capetown.gov.za
Transport Information Centre
General information for public transport:
Telephone: 0800 656 463
Dial-a-Ride bookings:
Telephone: 0800 600 895
Traffic fines
- Telephone: 0860 103 089
- Fax: 021 406 8734
Events applications and permits
- Telephone: 021 417 4034 / 021 417 4035 / 021 417 4036
- Fax: 086 576 1933
- Email: events.permit@capetown.gov.za
Film shoots and permits
- Online film location booking system
- General telephone: 021 417 4025
- Stills / micro-shoots: 021 417 0599
- Accounts: 021 417 4030
- Email: film.permit@capetown.gov.za
- Fax: 086 576 1933
Tenders
- Online tender portal
- Online procurement portal
- Supplier self-service
- Telephone: 021 400 2405 / 021 400 2505
- Fax: 021 419 7659
- Email: tenders@capetown.gov.za
Enterprise and Investment
- Telephone: 021 400 2123
- Email: info@investcapetown.com
Our facilities
We run world-class services and recreational facilities all around the metro. Find one near you that suits your needs.
Our departments
Our departments are committed to offering and sustaining service excellence to the people of Cape Town, as well as to the corporate structures of the City of Cape Town.
See a list of all our public-serving departments and contact information. Should you wish to speak to a specific City official and have their details, you may contact our switchboard at 021 400 1111.
The Media Office
Our Media Office is tasked with protecting and promoting the public reputation of the City administration through free communication channels. These include newspapers, radio stations, television channels and various online platforms.
Legal
Ombudsman
- Telephone: 021 400 5487
- SMS: 44781
- Fax: 021 400 5952
- Email: ombudsdirect@capetown.gov.za
Appeals
- Email: msa.appeals@capetown.gov.za
- Fax: 021 400 5830 / 086 202 9981
Insurance claims
- Email: charlene.harmse@capetown.gov.za
- Fax: 086 202 9701
Access to information
- Fax: 021 400 5830 / 086 202 9982
- Email: access2info.act@capetown.gov.za
Open data portal
Access the City's Open Data Portal.
Find your councillor
See our Lookup Tool to access councillor information.
Mayor's Office
- Telephone:
021 400 1301 / 021 400 1300 - Email:
mayor.mayor@capetown.gov.za
Our online services: service at your fingertips
We maintain a number of easy-to-use online services for you to use – from online reporting and service requests to plan submissions and supply chain management.
City Connect
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