'As a City, we'd like to eventually achieve almost 100% paperless billing where possible. eBilling (accounts via email) and managing accounts via eServices, saves the City money, which can be used to enhance other services; it is more environmentally friendly and it helps customers to have more control over receiving their bills directly and not via a postal service. More than half of our billable customers now receive their accounts via mail or by using eServices and we call on customers, especially our business and commercial customers to join the challenge to go paperless.

'As always, we thank our customers for their payments as this makes service delivery possible and we look forward to many more customers making the switch in the future,' said the City's Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
 
Benefits of switching to eBilling (to receive bills via email) or eServices (to view municipal accounts online) include:

• savings on postage, printing and paper
• invoices reach customers faster
• easy digital access and filing for customers
• improved cash flow for the City
• more direct control over sending and receiving invoices
• more efficiently run City

How to make the switch:

• Please visit www.capetown.gov.za, or specifically click on: eServices and municipal accounts (capetown.gov.za) to register for eBilling or eServices.  
• Then visit the eBilling or eServices registration pages. Customers may follow the instruction wizard and fill in their information.
• Once they have registered for either service, they will receive their municipal bills via email or view their municipal accounts online.
• Customers may also email help.uces@capetown.gov.za for assistance to be registered for eServices or eBilling  

What is needed:

• ID or passport number
• a copy of ID or passport to upload
• their business partner number (found on the top right hand side of the municipal account)
• a valid email address

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