​The City’s Human Settlements’ Call Centre logs service requests for tenant’s repair enquiries, assists with applications for Council-owned rental properties and Breaking New Ground affordable housing opportunities, social housing opportunities as well as with registering on the City’s Housing Needs Register, among others.
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‘We tip our hats to the City’s call centre staff who play a vital role in assisting residents with their public housing matters. On a daily basis, the officials go beyond their call of duty to ensure residents have the correct information. We thank the officials for their sterling work as we continue to serve the most vulnerable residents in our communities. Good customer service is more important than ever, especially since the Covid-19 crisis over the past two years,’ said Councillor Malusi Booi, Mayoral Committee Member for Human Settlements.

​​‘The Human Settlements Call Centre officials play a key role in keeping our residents informed and ensuring the most vulnerable residents receive assistance.  There is always room for improvement and the City is working hard to see how its services and customer interactions can be enhanced. We thank the officials for their hard work and for always going the extra mile,’ said Councillor Albert Anda Ntsodo.

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Contact us:
Human Settlements Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927

Help is available:

Rental housing relief
If you are renting a community residential unit from the City, you may apply for financial support if you are struggling to pay your rent and could qualify for rental housing relief.
Human Settlements Call Centre: 021 444 0333 or WhatsApp: 063 299 9927

Debt write-off incentive
Visit: https://bit.ly/debtwrittenoff

For payment arrangements
Visit: https://bit.ly/arrangepaymentplan
Email: Payment.arrangements@capetown.gov.za

For rates or services relief
Visit: https://bit.ly/applyrelief or a City customer office.
Email: indigent.relief@capetown.gov.za

Pensioner rates relief
Pensioners 60 years or older and people who receive social grants earning not more than R17 500 may qualify for a rates rebate of between 10% and 100%. They are invited to go to the nearest City customer care office or send an email to rates.rebate@capetown.gov.za. For more information on how to apply for pensioner support: https://bit.ly/applyseniorsupport

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