Fault reporting tool:

The C3 Service Request (Fault reporting tool) will be unavailable between 05:00 - 08:00 on Sunday, 3 August 2025.

e-Services portal:

Some e-Services functions will be intermittently unavailable between 05:00 - 08:00 on Sunday, 3 August 2025.

To log a service request, please contact the City’s Call Centre on 0860 103 089.

Please make use of the following communication channels for urgent requests:

• Email water@capetown.gov.za or SMS 31373 or WhatsApp 060 018 1505 for water emergencies
• Email power@capetown.gov.za or SMS 31220 for electricity emergencies

Customers can also contact the City’s Call Centre on 0860 103 089. Select option 1 for accounts and general enquiries, option 2 for water related faults and option 3 for electricity-related faults.