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The City would like to inform customers of the closure of its Ocean View customer office on these two days. It had previously been due to remain open until 13:00 but a decision has since been made to close the office entirely on these days.

Customer tips
• If possible, customers should perform their business online or via e-Services rather than visiting the customer offices
• Customers could make use of the various convenient retail payment options available rather than visiting a customer office
• If they go to a customer office, they are advised to go early in the morning or to choose another day if they see the lines are too long
• Our staff gives preference to pensioners (65 and above) and people with disabilities at all of our customer offices
• Customers should always check their motor vehicle license discs to see when their license is up for renewal
• Customers visiting housing and rental offices should please make an appointment prior to visiting an office as an operational requirement to adhere to COVID-19 precautions

We encourage customers to make their plans to visit a City customer office ahead of time, and to consider making use of the City’s convenient and safe online service offerings. However, if it is required to visit an office, please ensure that you practice social distancing and wear your mask. City facilities continue to operate in accordance with the necessary COVID-19 precautions as guided by the Western Cape Government and National authorities and customers should adhere to these protocols when visiting our offices. Please avoid crowded areas and facilities and rather conduct your business online where possible.

All other customer offices (cash receiving, account enquiries, motor vehicle registration, housing and licensing), Traffic service and municipal courts will be closed as follows:

Thursday, 24 December 2020 Closed from 13:00

Friday, 25 December 2020 Closed

Saturday, 26 December 2020 Closed

Sunday, 27 December 2020 Closed

Thursday, 31 December 2020 Closed from 13:00

Friday, 1 January 2021  Closed

Saturday 2 January 2021 Closed

Mitchells Plain Liberty Promenade Mall and Table Bay Mall festive season trading hours as follows:

Thursday, 24 December 2020 08:30 – 12:30

Friday, 25 December 2020 Closed

Saturday, 26 December 2020 Closed

Sunday, 27 December 2020 Closed

Thursday, 31 December 2020 08:30 – 12:30

Friday, 1 January 2021  Closed

As from 2 January 2021 normal trading hours Monday to Friday:    08:30 – 16:00

Saturday to Sunday: 09:00 – 12:30

Customers can pay their municipal accounts (excluding motor vehicle licenses and traffic fines) at any Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops. Please note that the South African Post Office is no longer a City-service provider for account and traffic fine payments.

Residents may also make payments using their bank’s website. The City is listed as a beneficiary at all the major banks, so it is not required to load the City’s details when doing transactions.

For account and City-rental payments:

• Online: www.Easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
• ATM: contact your bank to add the City as an ATM beneficiary
• Customer care/walk-in centre: Operations and Service Notifications document

     
Customers are reminded of the following National Transport regulations (note fines are nationally determined, the City may not unilaterally write off fines):

• Discs that expire on 31 December 2020: renew by 22 January 2021
• Motor trade vehicle numbers/trade plates: renew by 30 November 2020
• Driver’s and learner’s licenses: renew by 31 January 2021

For vehicle renewals:

• Please visit www.capetown.gov.za/vehiclelicensing
• To register for e-Services visit: online e-services portal
• For motor vehicle registration and licensing assistance: Vehicle.Licence@capetown.gov.za

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