The office will be open every Tuesday from 09:00 - 14:00 (excluding public holidays).

Staff will be available at the satellite office to assist with enquiries regarding municipal-related matters.

The Office of the Ombudsman is available to assist City staff and members of the public with all last resort municipal-related complaints (complaints that have gone through the City service channels prior to approaching the Ombud) via the telephone, SMS and online option as below:

• SMS: 44781 (Standard Rates Apply)
• Tel: 021 400 5487
• Fax: 021 400 5952
• Email: ombudsdirect@capetown.gov.za  
• Website: /ombudscomplaints

For more information relating to the Office of the City Ombudsman, please visit the City Ombudsman webpage.

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