City encourages tenants to make rental payments, help is available
14 January 2022
‘The City thanks all tenants who have continued to pay their rental diligently during these difficult timesIt is important that the amount due is paid each month to ensure that the relief granted and the arrangement made is not cancelled and to avoid debt management action being taken against them.
‘The City thanks all tenants who have continued to pay their rental diligently during these difficult times. The income from these payments is used for maintenance and upgrades to the City’s rental stock across the metro. Tenants who are struggling to make regular rental payments or who are in arrears are encouraged to approach the City for assistance and to enter into a payment arrangement with us. Help is available; make an appointment with us so that we can help you.
‘Remember when visiting your local housing office that only a limited number of customers will be allowed in the building at any one time and only customers who have made an appointment will be assisted. Making an appointment is important and customers must remember to only visit an office when absolutely necessary so that we continue to curb the spread of Covid-19.
‘Social distancing rules remain in place and only those wearing masks are allowed entry into our facilities. Let us continue to be safe and to curb the spread of Covid-19,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.
Our housing offices are open on weekdays from 08:00 to 15:00.
| Housing office | Address | Contact numbers |
| Adriaanse Housing Office | Corner Adriaanse Street and Seboa Street, Adriaanse | Telephone: 021 444 2406 Housing hotline: Customer care hotline: |
| Athlone Housing Office | Dr Abdurahman Avenue, Kewtown, Athlone | Telephone : 021 637 9120/3/4 Housing hotline: Customer care hotline: |
| Belhar Housing Office | Corner Huguenot Way and Alabama Avenue, Belhar | Telephone: 021 400 3815 Housing hotline: 021 444 0333 Customer care hotline: |
Bishop Lavis Housing Office | Lavis Drive, Bishop Lavis | Telephone: 021 444 1303/4 Housing hotline: 021 444 0333 Customer care hotline: |
Bonteheuwel Housing Office | Kiaat Way, Bonteheuwel | Telephone: 021 444 0139 Housing hotline: 021 444 0333 Customer care hotline: |
Grassy Park Housing Office | Corner Linda Road and Olga Road, Grassy Park | Telephone: 021 706 1833/4 Housing hotline: 021 444 0333 Customer care hotline: |
Gugulethu Housing Office | Corner NY 1 and Steve Biko Road, Gugulethu | Telephone: 021 444 5437 Housing hotline: 021 444 0333 Customer care hotline: |
Hanover Park Housing Office | Civic Road, Hanover Park
| Telephone: 021 444 0295 Housing hotline: 021 444 0333 Customer care hotline: |
| Heideveld Housing Office | 167 Heideveld Avenue, Heideveld | Telephone: 021 444 2404 or 637 1230/1/300 Housing hotline: 021 444 0333 Customer care hotline: |
Langa Housing Office | Corner Washington Road and Lerotholi Roads, Langa | Telephone: 021 444 6907 Housing hotline: 021 444 0333 Customer care hotline: |
Leonsdale Housing Office | 12th Avenue, Leonsdale, Elsies River | Telephone: 021 400 6188/96 Housing hotline: 021 444 0333 Customer care hotline: |
Lwandle Housing Office | Vulindlela Street, Lwandle, Strand
| Telephone: 021 400 6992 Housing hotline: 021 444 0333 Customer care hotline: |
| Macassar Housing Office | Bind Avenue, Macassar | Telephone: 021 444 4097 Housing hotline: 021 444 0333 Customer care hotline: |
Manenberg Housing Office | Corner Vygieskraal Road and Wye Street, Manenberg | Telephone: 021 417 0293 Housing hotline: 021 444 0333 Customer care hotline: |
Melton Rose Housing Office | Corner Kool Street and Ganna Street, Melton Rose | Telephone: 021 444 0757/8 Housing hotline: 021 444 0333 Customer care hotline: |
Mitchells Plain Housing Office | 42 Chrysler Crescent, Beacon Valley, Mitchells Plain | Telephone: 021 376 1313/4 Housing hotline: 021 444 0333 Customer care hotline: |
Ocean View Housing Office (Carina Road) | Carina Road, Ocean View | Telephone: 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: |
Ocean View Housing Office (Klipfontein Road) | Corner New Eisleben Road and Old Klipfontein Road, Nyanga | Telephone: 021 386 1214 / 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: |
Parkwood Housing Office | 39 Walmer Road, Parkwood | Telephone: 021 444 1214/5 Housing hotline: 021 444 0333 Customer care hotline: |
Parow Park Housing Office | Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow | Telephone 021 444 0165 / 021 444 0164 Housing hotline: 021 444 0333 Customer care hotline: |
Ravensmead Housing Office | 1 Edgar Bullock Street, Ravensmead | Telephone: 021 928 4660 Housing hotline: 021 444 0333 Customer care hotline: |
| Retreat Housing Office | Corner Joe Marks Street and Cradock Street, Retreat | Telephone: 021 701 1294 Housing hotline: 021 444 0333 Customer care hotline: |
Rusthof Housing Office | Corner Webb and Lower Gordon's Bay Road, Strand | Telephone: 021 841 4860 Housing hotline: 021 444 0333 Customer care hotline: |
Scottsdene Housing Office | Eoan Avenue, Scottsdene | Telephone: 021 444 7801/2/3/4/5/6 Housing hotline: 021 444 0333 Customer care hotline: |
Valhalla Park Housing Office | 94 Angela Street, Valhalla Park | Telephone: 021 400 1660 Housing hotline: 021 444 0333 Customer care hotline: |
Wesfleur Housing Office | 1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis | Telephone: 021 444 4243 Housing hotline: 021 444 0333 Customer care hotline: |
For City-rental payments:
• Online: www.easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
• ATM: contact your bank to add the City as an ATM beneficiary
What to expect when visiting an office:
• Covid-19 screening at the entrances
• Limited number of customers allowed in at a time, if applicable
• Only customers wearing masks will be allowed entry into our offices
• Social distancing is required and must be adhered to
• Limited daily transactions, please make an appointment
• The elderly and disabled will be given preference
A number of transactions can be completed at the offices including:
• logging service requests such as maintenance
• applying for indigent relief grants
• making arrangements for debt repayment on accounts
• applying for transfer of tenancy
• signing of lease agreements
• applying to renew lease agreements
• the use of the free call lines in foyers
Contact us and make an appointment:
Members of the public may contact the City’s Human Settlements Directorate by phoning the Call Centre on 021 444 0333 or sending a message via WhatsApp to 063 299 9927.
Published by:
City of Cape Town, Media Office